Frequently Asked Questions

Why should I consider outsourcing my accounts receivable management?

This is not an easy decision; there are two main considerations. The first is whether you (as the owner and/or manager) spend your time keeping up on all the changes that affect how you are paid and if your time is best spent supervising the people who are processing your billing and collections effort today.

Secondly, costs and personnel are important considerations too. Most practices do not realize they spend up to 12% of total receivables for their internal billing process. Costs include personnel, supplies, postage, phones, hardware/software licensing, maintenance, support, education, etc. Hiring and retaining qualified staff familiar with billing solutions can be very challenging. Losing your key billing person to maternity leave, illness, retirement, or transfer of their spouse can have serious long-term impact on your cash flow.
Can Reliable Medical Claim Services help everyone?
Yes, but we can help some practices more than others. We will look at a 6 month snapshot of your billing and collections process and identify all key points of improvement. We only want to take on those clients who we are sure we can help. In nearly every case, Reliable at least pays for itself while most clients experience an increase of 10% or more in payments and cash flow.
Will someone be watching my practice statistics and financial performance?
The Reliable management team will review your practice financial performance and contact you to discuss any changes or trends we notice (along with suggestions for any corrections).
What kind of interaction can I expect beyond patient account handling?
We are available any time to answer your questions, strategize, and problem-solve issues facing your practice.
How do I get my billing to you?
We will establish your billing process to fit your needs. You may fax, email, mail, or U.S. Priority Mail information to Reliable Medical Claim Services Inc.
  • Most practices fax or email their new patient information and billing to Reliable for quicker processing. We will access your scheduling software directly to collect the data required for billing, if your system allows remote access.
  • EOB’s will be mailed directly to your office from the insurance companies; you will mail the EOB’s in Reliable provided U.S.Priority Mail packets as needed so they may be posted to the patient accounts.
    • Who will bill our patients for their share of treatment?
    Reliable will send your patients a monthly statement after their insurance company processes the claim. Patient statements are printed monthly and sent from Reliable with our toll-free number and your company name and address.
    How soon does my billing go out after you receive the information?
    Claims are submitted every morning, 5 days a week. The only exception to this is on holidays and weekends.
    I don't want to lose "control" over my billing. I am concerned about outsourcing!
    You will receive three reports each month:
    - Patient Aging (30/60/90 days of patient data)
    - Practice Analysis (charges, payments, write-offs, receivables, etc)
    - Deposit (daily/monthly deposits by insurance carriers)
    These reports will reflect information from your previous month’s billing; they are produced to be utilized as a management tool to keep you updated on your practice receivables while increasing your practice knowledge.

    You receive the EOB’s from your patient’s insurance carriers.

    You receive the checks from your patient’s insurance carriers.

    Our Reliable Team does not receive any payment from the insurance companies we process claims with for your practice; all receivables are sent directly to you.
    Is my data protected?
    Yes, your data is saved on multiple hard drives at our office. Daily backups occur and are taken off-site to a secure location. In addition, weekly backups occur every weekend to ensure all data is secured and protected.
    When I call will I speak with a real person?
    Yes, our phone system is set up so that you will be able to speak to a real person (not a voice response unit).
    What type of reports do I receive?
    There are three standard reports sent each month (reflecting information from the previous month):
    - Patient Aging (30/60/90 days of patient data)
    - Practice Analysis (charges, payments, write-offs, receivables, etc)
    - Deposit (daily/monthly deposits by insurance carriers)
    We will customize reports for your specific needs, if you require more monthly data than the standard reports provide.
    How does Reliable get paid for doing my billing?
    Reliable does not get paid until after you get paid! We are paid based on percentage of your monthly collections. At the end of each month, you will receive a bill for our services based on the collections from the month.
    Who does insurance authorization and verification?
    Your staff continues to authorize treatment and verify insurance benefits when required for your patients.
    Who does a patient call with billing questions?
    All patients call our toll free number (866-696-0086) with any questions they may have regarding claims or statements. Any issues requiring follow-up will be handled between our team and yours. The patient is always treated promptly and with courtesy.
    Do I still have to collect co-pays and deductibles?
    Yes, you still collect co-pays at the time of service. All payment information will be forwarded to Reliable daily so that we may post payments to each patient account.
    Are there any upfront fees?
    Fees are dependent on your practice needs. We require a deposit on new accounts, which will be applied to the monthly invoice following a consecutive 12 month cycle of invoicing paid on time and in full.

    If you need assistance with credentialing, Reliable will direct you through the myriad of paperwork required for a minimal fee.

    Reliable offers our clients a robust mix of billing service and expertise through our seasoned team. By partnering with Reliable, you are selecting a medical billing company with the experience to guide you through the most difficult reimbursement challenges. Reliable has an investment in our clients being successful and we are 100% dedicated to those efforts.
    How do I sign up for billing services with Reliable Medical Claim Services Inc?
    Contact us to finalize your Reliable Comprehensive Billing Solution:
    * Call us toll-free at 866-696-0086 for more information, or
    * Fill out the Free Evaluation form and email it to Bills@Reliable2u.com